Shipping Policy

Last Updated: September 5, 2026

Thank you for shopping with [roadrunner]. We want to make sure your order gets to you safely and as quickly as possible. Please review our shipping policy below before placing your order.

Order Processing

All orders are processed within 2–5 business days after your order is placed.

Please note that orders are not processed or shipped on weekends or holidays. During product launches, sales, and other high-volume periods, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Times

Estimated delivery times begin once your order has been shipped:

• Standard Shipping: 3–7 business days
• Priority Shipping: 1–3 business days

Please keep in mind that these are estimated delivery times, not guaranteed delivery dates. Delays caused by the shipping carrier, weather, holidays, customs, or other circumstances outside of our control may occur.

Shipping Rates

Shipping costs are calculated at checkout based on your location, order size, and selected shipping method.

From time to time, we may offer promotional free-shipping offers. Any applicable free-shipping promotion will be displayed on our website or at checkout.

Tracking

Once your order has shipped, you will receive an email with a tracking number.

Tracking information may take up to 48 hours to update after your package has been shipped.

If your tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbors, and your delivery location before contacting the carrier.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If you realize that you entered an incorrect address, contact us as soon as possible at [yamilacartagena@gmail.com]. We will do our best to update the address before the order ships.

Once an order has shipped, we cannot guarantee that the shipping address can be changed.

Lost, Stolen, or Damaged Packages

Once an order has been handed over to the shipping carrier, [roadrunner] is not responsible for delays, lost packages, stolen packages, or packages marked as delivered by the carrier.

If your package is lost or damaged during transit, please contact the shipping carrier directly and file a claim when applicable. We are happy to assist with providing any information needed for the claim.

If your package arrives damaged, please contact us at [yamilacartagena@gmail.com] as soon as possible and include photos of the package and the items received.

International Shipping

International orders may be subject to customs fees, duties, taxes, or other charges imposed by the destination country.

These fees are the responsibility of the customer and are not included in the shipping cost unless otherwise stated.

International delivery times may vary depending on customs processing and the destination country.

Order Changes & Cancellations

Because we begin processing orders as quickly as possible, we cannot guarantee that an order can be changed or canceled after it has been placed.

If you need to make a change or request a cancellation, contact us immediately at [yamilacartagena@gmail.com].

Questions

If you have any questions regarding your order or our shipping policy, please contact us at:

[yamilacartagena@gmail.com]

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